Child Safety Standards
Effective: August 5, 2026
Last updated: August 5, 2026
Fitila has zero tolerance for child sexual abuse and exploitation (CSAE). This page describes how Fitila is built to prevent it, how to report it, and what we do when a report reaches us.
These standards are published to meet Google Play's child safety standards policy and Apple's App Store requirements, and they apply to Fitila on every platform.
1. Fitila is for adults
Fitila is an app for couples and is intended for people aged 18 and over. Our Terms of Use set 18 as the minimum age, and the app is rated accordingly on every store where it is available.
Fitila is not designed for, marketed to, or intended for use by children.
2. How Fitila is built to prevent abuse
Most services that carry a CSAE risk do so because strangers can find each other, broadcast content, or contact people who did not ask to be contacted. Fitila does none of those things, by design rather than by policy:
- Two people only. You pair with exactly one person, using an invite code that person gives you directly. That pairing is the entire social graph.
- No discovery. There is no search, no suggestions, no directory, no friend recommendations, and no way to find another user.
- No strangers. You cannot receive a message, photo, voice note, or video from anyone you have not explicitly paired with.
- Nothing public. There is no feed, no profile page, no sharing outward, and no content visible to anyone other than the two paired partners.
- Either person can end it. Disconnecting from a partner immediately stops all further contact between the two accounts, and can be done at any time by either person without the other's agreement.
This narrows the surface considerably. It does not eliminate it, which is why the rest of this page exists.
3. How to report
In the app: Settings → Safety → Report a safety concern.
By email: support@fitila.app
You do not need a Fitila account to report something to us by email, and you do not need to be the person affected.
If you believe a child is in immediate danger, contact your local emergency services first. In the United States you can also report directly to the National Center for Missing & Exploited Children at CyberTipline.org or 1-800-843-5678.
4. What we do with a report
Reports concerning the safety of a child are handled ahead of everything else.
When we receive one, we will:
1. Act quickly. We aim to make a first assessment within 24 hours.
2. Remove the content where we are able to identify it.
3. Terminate the accounts involved, permanently and without refund.
4. Report to the authorities. Apparent child sexual abuse material is reported to the National Center for Missing & Exploited Children (NCMEC) and to the relevant national or regional authorities, as required by law.
5. Preserve evidence as required to support an investigation, notwithstanding our usual practice of deleting data on request.
We will not restore a terminated account in these circumstances.
5. Compliance
Fitila complies with applicable child safety laws in the jurisdictions where it is available, including reporting obligations to NCMEC under 18 U.S.C. § 2258A.
Our published standards are aligned with Google Play's child safety standards policy and Apple's App Store Review Guidelines.
6. A note on encryption
We are open about this because it affects what we are able to act on.
Message text and media are encrypted before they are stored, using a key belonging to each pairing and held in a dedicated key management service. A copy of our database or file storage, on its own, does not reveal anyone's content.
Fitila is not end-to-end encrypted. Those keys are held by our infrastructure rather than only on your devices, which is a deliberate choice and has a direct bearing on this page: it means that when a valid child safety report or a lawful request reaches us, we retain the technical ability to investigate it, and we will.
If we ever move to end-to-end encryption, we would lose that ability, and this page will be updated to say so before such a change ships rather than after.
7. Point of contact
The designated point of contact for child safety matters, able to speak to Fitila's CSAE prevention practices and compliance:
We aim to respond to child safety correspondence within one business day.